Problems and troubleshooting

Upload from mobile app is slow
Introduction If you experience problems with uploading from the app, please read the following guide on how to proceed. The problem might occur due to lim...
Mon, 14 Jul, 2025 at 9:11 AM
Inspection is locked
Introduction When an inspection is downloaded to a device using the Qarma app, it becomes locked. This prevents multiple users from editing the same inspe...
Mon, 14 Jul, 2025 at 9:12 AM
Re-assign inspection that has been started
Introduction If one inspector has started the inspection, it can be re-assigned and completed by another inspector.  Re-assign inspections Go to the...
Mon, 14 Jul, 2025 at 9:13 AM
Barcode cannot be scanned
Introduction The Qarma app supports scanning barcodes as explained here. Barcode cannot be scanned If the barcode cannot be scanned, there could be s...
Mon, 14 Jul, 2025 at 9:14 AM
Cannot receive export data emails
Introduction Normally when you export data from the export page, you will receive an e-mail with the results, typically within a few minutes.  Startin...
Mon, 14 Jul, 2025 at 9:16 AM
Maps in China
Introduction Qarma records GPS locations from the mobile app when users take pictures with the device camera.  Maps in China The location can be show...
Mon, 14 Jul, 2025 at 9:19 AM